Refund Policy

Failed generations: credits come back automatically

Dubbing deducts credits by the number of characters generated. If a generation fails (for example, a system error or timeout), the credits for that run are returned to your account automatically — no request and no support ticket needed.

If a generation completes but the result is clearly broken because of a problem on our side (for example, silent sections, garbled audio or missing lines), open a ticket within 7 days with the details of the project. Once we have checked it, we will return the credits.

Unused purchases: refund within 7 days

Within 7 days of buying a credit pack or plan, if the credits you bought are still unused, you can request a full refund.

Credits that have already been used are not covered by this policy (except failed generations, which are refunded automatically). If you have special circumstances, open a ticket and explain — we review each case individually.

Subscriptions: cancel any time

• You can cancel a subscription at any time under Settings → Billing. It will not renew again, and your plan and the credits granted for the current period stay available until the end of the period you have paid for.
• Alipay and WeChat Pay orders are one-off charges that never renew, so there is nothing to cancel.
• If you want a refund after a renewal charge, the "unused purchases" rule above applies: within 7 days of the renewal, if that period's credits are still unused, you can request a refund.

How to request a refund

1. Sign in, go to Settings → Support Tickets and open a new ticket — or use the contact email published on this site.
2. Include your order number (see Settings → Payments) and the reason for the refund.
3. We will review your request and reply as soon as we can.

Refund method and timing

• Refunds go back to the Alipay, WeChat Pay or card account you paid with.
• How long it takes depends on the payment provider, usually 3–10 business days.
• Once the refund is complete, the credits granted by that order are removed from your account.
• If your card order was processed by Waffo as the Merchant of Record, the refund is also returned through Waffo.

When refunds do not apply

• Accounts restricted or terminated for breaking our Terms of Service — for example impersonating real people, infringing content or misusing voice cloning;
• Abuse of this policy, such as repeatedly buying, using and then requesting refunds.

Contact Us

If you have any questions about this policy, sign in and open a ticket under Settings → Support Tickets.